Last Updated: 23.12.2025
Effective Date: 23.12.2025
Version: 1
Delivery Policy
The delivery of the Services represents the equivalent of coaching sessions, personal education and emotional development through self-knowledge organized online, is carried out exclusively by providing the Customer service, by electronic means, through the Site, email or on WhatsApp/Zoom/Google Meet/telephone.
The delivery of the Digital Products is carried out instantly by direct download from the Site or by sending the download link by email, immediately after confirmation of payment.
Customers understand and accept that the Company does not ensure the delivery of the Digital Services and Products on a durable medium. All Digital Services and Products will be made available to Customers and will be accessible to them by accessing the Site danielazarnescu.com, by download or by email.
For Digital Products, the Customer is responsible for saving and preserving the downloaded files. In case of loss of files, the Customer may request their re-download within 6 months of purchase.
All additional costs related to the extraction, conversion, printing of the Services and/or Digital Products, as well as any other costs related to the use of the Services and Digital Products, will be borne by the Customers and Users.
The Company will deliver the ordered Services and Digital Products as soon as possible after the conclusion of the Distance Contract and the payment by the Customer, by ensuring the access of the Customers to the ordered Services and/or Digital Products. For Digital Products, delivery is made instantly or within a maximum of 24 hours. For Services, the delivery term will not exceed 30 days, except in particular situations.
Delivery is considered to have been made when the Services become accessible to the Customers or when the download link for the Digital Products is sent to the Customer and the files are available for download.
Return Policy
The Company sells, through the Site, Services and Digital Products that are exempt from the right of withdrawal provided for in the applicable legislation.
Customers and Users understand that the Services provided by the Company are performed immediately after the completion of the Order, by granting Customers access to the Services available on the Site. Digital Products are delivered instantly by download, representing digital content whose access is granted immediately after confirmation of payment.
By accepting these Terms and Conditions, Customers express their express agreement to the commencement of the execution of the Services and the delivery of the Digital Products immediately after the completion of the Order, including if this execution and/or delivery takes place during the 14-day period in which Customers would have had the right to withdraw from the Distance Contract.
Customers understand that, by expressing express agreement to start the execution of the Services and/or accessing the Digital Products by download immediately after completing the Order, Customers will lose the right to withdraw from the Distance Contract, according to art. 16 letters a) and m) of GEO 34/2014.
For Digital Products, once the files have been downloaded by the Customer, the right of withdrawal is excluded according to the applicable legislation, since the execution of the contract has begun with the express agreement of the Customer.
Customers do not have the possibility to renounce the Services and/or Digital Products ordered, and the amounts paid will not be refunded by the Company, except for proven major defects of the Digital Products (corrupt files, undeclared technical incompatibility).
Customers understand that placing an Order implies a payment obligation, and the amounts paid under the Order will not be returned by the Company, except in exceptional cases (major technical defects of the Digital Products or the impossibility of providing the Services for reasons attributable to the Company) and only at the Company’s discretion, depending on certain particular cases, according to the Company’s business strategy.
Because we want satisfied customers, the company provides special guarantees for coaching session services through the website, which you can access without bureaucratic difficulties, with a simple notification by email to suport@danielazarnescu.com. Your notification will be received and processed as soon as possible, so that you can quickly recover the money paid for the coaching services that you are not fully satisfied with. In order to return the money, you may be asked to provide the necessary data for this purpose (IBAN account, bank, swift code, account holder, other information). If you do not provide the requested data, we will be unable to return your money.
Right of withdrawal
The right of withdrawal from the contract for coaching sessions operates within 14 calendar days calculated from the date of registration on the site and begins to run from the day the online order is placed and the payment is made on the site danielazarnescu.com. The right of return within 14 working days is addressed only to customers who have placed online orders on the site danielazarnescu.com and can be used only once. More precisely, successive withdrawals and refunds in favor of the same user are not allowed. Keep in mind that danielazarnescu.com is a service site, existing on the site at the time you sign up or which is provided entirely on WhatsApp/Zoom/Google Meet/telephone, and according to art. 16 lit. a) of GEO 34/2014, as updated, service contracts are exempt from the right of withdrawal, after the complete provision of the services, if the execution began with the express prior consent of the consumer and after he confirmed that he was aware of the fact that he will lose his right of withdrawal after the complete execution of the contract by the professional. If you wish to exercise your right of withdrawal, you only need to communicate your unequivocal intention to us by email to suport@danielazarnescu.com. Please provide us with your full details, the type of coaching session package you wish to cancel and their price, as well as, if you opt for the refund method of the amount paid on account, the account details into which you wish to be refunded the amount paid.
You will receive a confirmation of your withdrawal request by email as soon as possible. The withdrawal request will only be accepted if you comply with the 14 calendar day deadline from the date of registration.
At the same time, the guarantee and, implicitly, the withdrawal request, will only be accepted if you have not previously registered any such request on danielazarnescu.com.
Refund
My goal is that at the end of the coaching session you leave with a new perspective, one that opens up new paths. If you do not feel that you have received real value, I will refund the full amount paid for the session. The refund will be made to the bank account affiliated with the order, within 14 days of the validation of the return request or in order to refund the money, you may be asked to provide the necessary data for this purpose (IBAN account, bank, swift code, account holder, other information). If you do not provide the requested data, I will be unable to refund your money.