Terms and conditions of coaching sessions

Last updated: 23.12.2025

Effective date: 23.12.2025

Version: 1

Thank you for your interest in our website, platform and services.

Please read this document, hereinafter referred to as the “Terms and conditions of the coaching sessions”, carefully, together with the documents mentioned in its content.

By continuing to use our website, placing an order for the coaching session, you agree to these Terms and conditions of the coaching sessions and to the conclusion of a contract between you and our company, under the conditions below. In the event that you do not wish to conclude the contract and do not agree to these Terms and conditions of the coaching sessions, please stop using our website and contact us later, to discuss your reasons and wishes regarding the conditions and terms of use.

These Terms and conditions of the coaching sessions have been drawn up based on a reasonable interpretation of the applicable legal provisions. However, the risk of a contrary interpretation by the competent authorities and/or courts cannot be excluded.

1.1 Definitions

In the context of these Terms and conditions of the coaching sessions, the terms below have the following meanings:

The Site represents the web application through which the Company provides the Services or sells the Digital Products.
Beneficiary and/or Client means any person who is over 18 years of age and has full legal capacity and creates a customer account on the Site or who places an Order or any legal entity that creates a customer account on the Site or who places an Order. Adults who authorize minors to use the Site are responsible for their entire behavior on the Site and for all actions that minors may take, being obliged to supervise minors at all times.

User means any person over 18 years of age and with full legal capacity who accesses or uses the Site in any way.
Order means a firm request for the provision of Services or Digital Products by the Company, a request that is assumed and transmitted by the Client or User.
Services mean the digital services that consist of the activities that the Company provides and that are presented on the Site, as well as the other types of services included on the site.
Digital Products means intangible goods in electronic format that the Company sells through the Site, including but not limited to: software, applications, templates, document templates, multimedia content (images, videos, audio files), e-books, online courses, digital guides, licenses to use digital content, as well as any other type of product delivered exclusively in electronic format and that does not require physical transport.
Distance Contract means the contract concluded between the Company and the Client or User, without the simultaneous physical presence of the parties, which is composed of the Order, the Order confirmation and these Terms and conditions of the coaching sessions.
Abusive use represents the use of the SITE in a manner contrary to the practice in the field, the regulations and the legislation in force or in any other manner that may cause damage to DAZE PROGRESS SRL.
Daze Progress SRL, with registered office in Cîmpineanca, Str. Prundului no. 20, Vrancea county, Romania, registered with the Trade Register Office attached to the Vrancea Court under no. J39/980/24.09.2019, with CUI 41678214, represented by administrator Daniela Zărnescu, hereinafter referred to as PROVIDER
THE BENEFICIARY and THE PROVIDER are hereinafter referred to, by common reference, as the “Parties”.

1.2. Introductory provisions

The owner of the rights to the site danielazarnescu.com („The Site”) is the society DAZE PROGRESS S.R.L. („Societatea” sau „Vânzătorul”).

The services available on the Site are provided by our Company.

The identification and contact details of our Company are as follows:

Data	Information
Company name	DAZE PROGRESS S.R.L.
Legal form	S.R.L.
Head office	Loc. Cîmpineanca, str. Prundului, no. 20, Vrancea county, Romania
Reg. No. Commercial	J39/980/2019
Fiscal code (CUI)	41678214
Email for GDPR	suport@danielazarnescu.com
Phone no.	0040778705156
Website	https://danielazarnescu.com/

The Company provides, through the Site, digital services and sells digital products, according to the descriptions presented on the Site. The Company may also provide other types of services related or complementary to its main activity.

These Terms and conditions of the coaching sessions are addressed to the Users and Clients of the Company.

By using the Site, including by browsing it or by creating an account on the Site, Clients and Users declare that they have read, understood and agree to these Terms and conditions of the coaching sessions and to the exclusively online method (by using the Site, e-mail, messaging and/or telephone) through which the Company carries out its activities of providing Services and selling digital products.

By using the Site, including by browsing it or by creating an account on the Site, a contract is concluded between the Company and the Clients/Beneficiaries, represented by these Terms and conditions of the coaching sessions, which regulate the rights and obligations regarding the use of the Site and the related Services.

If the Users and Clients do not agree with these Terms and conditions of the coaching sessions, they must immediately cease using the Site. Subsequently, they have the opportunity to contact the Company, in order to negotiate different conditions, desired by the User or Client, for the provision of the Services.

Also, by creating an account or by placing an Order on the Site, the Clients/Beneficiaries express their express agreement regarding communication with the Company by using the Site’s messaging, e-mail and/or telephone for the development of contractual relations between them. This agreement does not imply the transmission of marketing communications. The transmission of marketing communications will be carried out only after obtaining a distinct consent from the Beneficiaries / Customers, in this regard.

The Company has the right to modify these Terms and conditions of the coaching sessions, including in order to reflect changes relating to the Services or Digital Products or to address legal or security issues. These Terms and conditions of the coaching sessions may be modified at any time, and the modifications shall take effect without the need to notify the Clients or Users. In the event of any disputes, the Terms and conditions of the coaching sessions in force on the date of placing the Order, in the case of Clients, or on the date of the last access to the Site, in the case of Users, shall apply.

2. Subject

These Terms and conditions of the coaching sessions regulate the use of the Site, the Services provided and the Digital Products marketed by the Company through the Site, the limitations and risks of the Services and Digital Products, the creation of the user account, the method of placing an Order, the conclusion of the Distance Contract between the Company and the Customers, the rights and obligations of the Company, Customers and Users, the method of payment for the Services and Digital Products, the method of delivery of the Services and Digital Products, the guarantees offered by the Company, the return policy and the liability of the Company, Customers and Users.

The Provider provides coaching/consulting services to the Beneficiary, providing guidance to the Beneficiary to overcome emotional and psycho-emotional blockages, in order to become the best version of themselves. At the beginning of each session, the Parties may establish starting objectives in the guidance process carried out by the Provider, objectives that may be modified, at the recommendation of the Provider or at the request of the Beneficiary, depending on the needs that will be identified in the process and that cannot be sufficiently clearly identified or anticipated at the beginning of the process.

Among the methods used by the Provider in its activity is the Demartini method, integrated by the Provider into an interdisciplinary working model, which flexibly combines resources from qualitative research, facilitation, coaching, consultancy, counseling, mentoring, training, education. Depending on the specific situation, the Provider may also use other working methods that it deems appropriate.

The services provided by the Provider do not represent medical, psychological, psychiatric or similar services. The Provider does not provide specialized services in these areas and does NOT assume the integration of actions aimed at the health of the Beneficiary into its services.
The services are provided in the form of individual sessions, with a duration of approximately 90 min/session. The duration of the sessions may be extended on the spot, by verbal agreement between the Provider and the Beneficiary, the additional time being charged according to chapter 4 of this Contract. The Beneficiary is fully aware of the fact that the time allocated to the contracted sessions may be insufficient to address all the important aspects on which he/she intends to work, so that the results expected by the Beneficiary may not be confirmed within the contracted sessions. The Provider may also recommend additional sessions, individual or group.
The frequency of sessions is established by mutual agreement between the Parties, through schedules agreed between the Parties through any means of communication established by this Contract.
If, for objective reasons, the Beneficiary cannot attend one or more of the sessions scheduled with the Provider, he/she is obliged to notify the Provider of this circumstance at least 48 hours before the date set for the session. If the Beneficiary does not announce his/her absence from a scheduled session within the aforementioned period or does not attend the scheduled session, the Provider has the right to invoice the cost of the respective session, and the Beneficiary has the obligation to pay the related cost.
The Beneficiary’s participation in the sessions provided by the Provider does not provide him with any guarantee regarding his success in the businesses he undertakes or in the purpose he pursues, this aspect being beyond the Provider’s control and not depending on his activity according to the Contract.

3. METHOD OF PROVISION OF SERVICES

The sessions will usually be conducted via WhatsApp, Zoom, Facebook, Skype, Google Meet, telephone or email at dates and times agreed upon between the Beneficiary and the Provider.
The Parties may also agree on face-to-face sessions.
In the case of e-mail communication, a session means: 1-3 exchanges of messages, totaling a maximum of 10 questions, answers, recommendations, feedback formulated by the Provider and a maximum of 2000 words processed by it (read + written).
If necessary, the Beneficiary may contact the Provider by phone – exclusively for professional conversations and during the hours of 9:00-20:00, outside the schedule dedicated to sessions. If a conversation does not exceed 5 minutes, it is considered a bonus offered by the Provider; if it exceeds 5 minutes, the Beneficiary will pay for the entire duration of the conversation, at a price calculated per minute, according to chapter 4 of the Terms and Conditions of the coaching sessions.

4. PRICE, TERMS AND PAYMENT METHODS

The price agreed by the Parties for each session established under the Terms and Conditions of the coaching sessions is 100 euros (the payment is made in RON at the NBR exchange rate on the day of invoicing). The price is due and payable in full, even if, for reasons beyond the Provider’s control, the Beneficiary decides that participation in the sessions with the Provider was not beneficial to him.
The price is paid in lei (RON), by card or bank transfer to the Provider’s account, at the NBR reference euro/leu exchange rate from the date of invoicing, within 10 days from the invoice and/or payment link communication.
Failure to pay any invoice by the Beneficiary entitles the Provider to suspend or terminate, at its own discretion, the execution of this Contract, without the Provider being liable for damages for this reason.
Failure to pay the price when due, according to the established due dates, entitles the Provider to charge late payment penalties of 1% of the due and unpaid amount, for each day of delay starting from the due date and until the payment date.
For the additional time provided above in chap. 2, art. (2) and for the telephone conversations provided above in chap. 3, art. (4) the Beneficiary will pay 1,11 euro / minute.
If the Provider considers that the Beneficiary is doing everything within his control to advance towards his objectives, he will offer as a bonus additional time up to 30 minutes / session. The Provider has the exclusive right to decide on these bonuses.
The costs related to the holding of sessions by telephone will be fully borne by the Beneficiary.
In the case of communication by e-mail, Skype, Zoom, whatsapp, Google Meet, etc., each Party will bear the costs related to the logistics necessary to access these communication systems.

5. Placing an Order and concluding the Distance Contract

The actual holding of the sessions shall take place according to the calendar established by the Parties by mutual agreement.
The Distance Contract is concluded between the Company and the Client, by placing an Order through the Site and confirming the Order by e-mail or through the Site, by the Company.
The Distance Contract is formed by the Order placed by the Client, the confirmation of the Order by the Company and these Terms and Conditions of the coaching sessions.
By completing the Order, the Clients confirm that all the data they have provided is correct, complete and true at the date of placing the Order.
Customers explicitly acknowledge that the respective Order implies their firm obligation to pay the total amount of payment for the ordered Services or Digital Products.
The Customer must complete the identification data required for the conclusion and execution of the Distance Contract, requested through the order form. Refusal to enter the requested data leads to the impossibility of concluding the Distance Contract and implicitly to the impossibility of providing the Services or products. The Customer expressly confirms that the data entered are correct and accurate. The Company is not liable for damages caused by entering incorrect or inaccurate data. In the event of entering incorrect or inaccurate data, the Customer is obliged to immediately notify the Company and rectify the data. The Company will take reasonable steps to modify the Service or Product ordered, by taking into account the new data, but the Company does not guarantee that the Services or Products will be provided in accordance with the new data transmitted. Any additional costs relating to Services or Products, generated by incorrect or inaccurate data entry, will be borne exclusively by the Client.
By pressing the “Place Order” button, depending on the payment method chosen by the Client, the Client understands that he is placing an order that implies an obligation to pay the price of the Services or Products.
In the case of payment by bank card, the Client will press the “Place Order” button and will be redirected to the page of the payment processing provider with which the Company collaborates, in order to make the payment.
The Company will send the Client a confirmation of the Order placed, by sending an e-mail to this effect to the e-mail address provided by the Client or through the Site. In the case of payment by bank card, the confirmation sent by the Company takes effect only from the moment the payment processor confirms the payment to the Company.

By completing the Order, the Customer expressly consents to the Company contacting him by any appropriate means to communicate any issues related to the Order.

The Company has the right to cancel an Order when:

a) the transaction is not accepted by the card issuing bank;
b) the payment service provider does not validate the transaction;
c) the payment is not completed within 24 hours of placing the Order;
d) the data provided by the Customer is incomplete or incorrect;
e) the Customer does not confirm the Order;
f) the Company reasonably believes that the placement of the Order pursues an illicit purpose;
g) any of the provisions of these Terms and Conditions of the coaching sessions have not been complied with.

The display of Services or Digital Products on the Site and the possibility of placing an Order regarding a Service does not imply a guarantee from the Company regarding the availability of the Service or Product ordered. If a Service or a Digital Product cannot be provided, the Company will send a notification to the Customer, by email or through the Site and will return the amounts paid by the Customer within the maximum period established by applicable legislation.

6. OBLIGATIONS OF THE PARTIES

6.1. The Provider undertakes:

to provide the agreed services, in compliance with the provisions of this Terms and Conditions of the coaching sessions and all relevant legal rules and regulations,
to promptly respond to the Beneficiary’s requests to discuss issues related to the conclusion, execution and termination of this Terms and Conditions of the coaching sessions or the contracted services;
to recover, according to a schedule established in common agreement with the Beneficiary, the time lost in a session, if the session was interrupted, canceled or started late due to the sole fault of the Provider.

6.2. The Beneficiary undertakes:

to pay the price of the services within the established deadlines;
to ensure the Provider permanent access to the information necessary for the purpose of providing the services that are the subject of this Terms and Conditions of the coaching sessions, including the details necessary for its scheduling;
to first bring to the attention of the Provider any possible dissatisfaction related to the conclusion, execution and termination of this Terms and Conditions of the coaching sessions and not to make them public (on social networks, media, discussions at private parties or in any other way) subject to bearing the damages caused for the image damage caused to the Provider by these actions, if they do not reflect reality in accordance with the commitments assumed by the Provider in this contract;
The Beneficiary shall ensure that he/she has the electronic devices necessary to connect to the online meetings, that he/she has installed on his/her devices the computer applications indicated by the Provider for connecting to the meetings, such as WhatsApp or Zoom, and that he/she has a good internet connection. The impossibility of participating in the activities within the Session or Program due to technical problems, which are not related to the Provider, exempts the Provider from any liability, the Beneficiary not having the right to request damages or exemption from payment from the Provider;
The Beneficiary undertakes not to distribute the materials received/produced during the work sessions with the Provider, neither in physical format nor in the online environment;
The Beneficiary undertakes to make the process of honest self-discovery, transformative learning and changing his/her ways of acting a priority during the sessions;
The Beneficiary undertakes to actively and perseverely contribute to the smooth running of the sessions;
The Beneficiary undertakes to regard any question, comment, feedback, etc. from the Provider as a useful resource in the process;
The Beneficiary undertakes to overcome moments of resistance to learning-change that will inevitably arise during the process; to discuss these moments openly with the Provider and, if necessary, to request a special session to understand these resistances and discover solutions;
after each session, the Beneficiary will try to study, test and creatively adapt to the specific conditions of his life the resources provided by the Provider or created together with him during the respective session, and during the following session he will discuss the results obtained with the Provider, and the latter may provide feedback in the form of questions, comments or recommendations.

7. CONFIDENTIALITY CLAUSE

The Provider undertakes the irrevocable obligation to keep in strict confidentiality all information and data related to the services provided and of which it became aware during the exercise of this contract and that it will not disclose this information or data except in cases provided by law or with the written consent of the Beneficiary.
The Beneficiary undertakes, both during the term of this contract and for an unlimited period after its termination, not to transmit to other natural or legal persons the data and information of which it has become aware during the exercise of this contract, with the exception of the working techniques that the Provider expressly teaches so that the Beneficiary can work with them with future clients.
The Beneficiary accepts that all documents and information provided by the Provider, and in the case of group programs, including by the mentors/moderators participating in the Program or by the other participants in the program within the specific activities of the Program or in connection with the Program, including but not limited to data, information regarding personal development strategies, marketing strategies, systems and developments of concepts/programs, financial projects, materials, work procedures, results, information regarding operating methods, are considered “Confidential Information” and are the property of the party providing them. The Beneficiary will ensure the confidentiality of all information, data, documents, to which it has direct or indirect access as a result of its participation in the Sessions or Program and undertakes not to disclose or use this confidential information, data, documents, in whole or in part, for its own benefit or for any other purpose, during the duration of this contract and after its termination.

The following are considered confidential: the format, structure of the sessions, any correspondence, documentation and other information disclosed by the Program participants, in the case of group programs, including by the Provider and by the mentors/moderators participating in the sessions within the Group Programs (personal data and any type of data regarding the Program participants, employees, staff, collaborators, specialists contracted by the Provider, the organization chart of the Provider or the Program participants, the remuneration conditions and the system of social facilities granted to the Program participants, the content of instructions, orders, correspondence with third parties, information regarding legal and/or natural persons who have partnership, collaboration or employment relationships, the data obtained with the objective of fulfilling contractual commitments, internal organization, data relating to the financial and accounting situation of the Provider or the Program participants, business projects and programs, techniques, specifications, plans, sketches, diagrams, models, logic diagrams, computer programs, tender documents, strategic plans, territorial coverage plans, marketing/financial/business plans and others like it) as well as the Know-how, obtained during the performance of the reports under this contract, related to the activity of the Provider, of the other Program participants or of the specialists contracted by the Provider, regardless of whether they have been registered or not and regardless of the form in which they are used.

For the avoidance of doubt, the Provider assumes no obligation whatsoever with respect to the information disclosed by the Beneficiary during meetings in which the Beneficiary participates with other persons within the framework of group programs.
Confidential information may be provided in any form, material or not, including, but not limited to: written documents, documents in electronic format, verbal communications.
The Beneficiary undertakes not to use, not to disclose and not to discuss such information with third parties or in their presence, as well as not to transmit to public sources, without the consent of the other parties, under their own name or under a pseudonym, any materials relating to the activity and in connection with the current or future strategic business projects of the other party.
It is not considered a breach of the confidentiality obligation to disclose information necessary for the provision of the contracted service, namely the disclosure of confidential information in favor of a person authorized by the party or legally authorized or in favor of the court or any other judicial body.
The Beneficiary undertakes to protect the confidentiality of personal data with which it comes into contact within the framework of the collaboration relationship with the Provider against illegal and unauthorized disclosure and must use these data only within the limits of the need imposed by the provision of activities in accordance with this Terms and Conditions of the coaching sessions. Also, the Beneficiary will have to delete the data or return them to the Provider immediately after the termination of the contract or at its request, in the absence of any legal provision to the contrary.
Failure to comply with the confidentiality clause by the Beneficiary entails the obligation of the guilty party to fully compensate for any damage thus caused.
Confidential information does not include information about which the party that disclosed it can prove, amicably or in court, that:

– it possessed it, without the obligation to maintain confidentiality, before it was disclosed to it by the contractual partner;

– it was legally obtained or created independently, in circumstances other than under this Contract;

– at the date of disclosure it was already public, from sources other than the beneficiary of the confidential information, or becomes public subsequently, for reasons other than the fault of the contractual partner.

8. INTELLECTUAL PROPERTY

Intellectual and industrial property rights / copyrights / other similar rights regarding the activities performed by the Provider and all rights to use and disclose the ideas, concepts, know-how, methods, techniques, processes and skills of the Provider and their adaptations during the course of the Provider’s activity, regardless of the form of presentation and storage, will be retained by the Provider.
The Beneficiary guarantees that it will fully respect the intellectual property rights of the Provider over the materials, ideas, strategic plans, models, texts, specifications, information, trademarks, emblems and the like, belonging to the Provider and that it will not take any action or inaction that could infringe these rights.
The Beneficiary retains the intellectual property rights and other property rights over the materials and information provided to the Provider for the provision of the services that are the subject of this Terms and Conditions of the coaching sessions.

9. WARRANTIES and REPRESENTATIONS

9.1. The Parties declare and warrant that they are legally established and organized, and that each of their activities are carried out in accordance with the applicable legal provisions.

9.2. The Provider shall not be liable to the Beneficiary for any damages suffered by the latter or for any inconveniences arising with regard to its business during the performance of the services or subsequently.

9.3. The Beneficiary understands that the services to which it will have access under the Terms and Conditions of the coaching sessions do not represent tax, accounting, legal or other similar consultancy and do not replace specialized services in such fields.

9.4. The Provider is exempted from any liability if the services covered by this Terms and Conditions of the coaching sessions cannot be performed due to technical difficulties/impossibility of the Beneficiary to connect to the scheduled meetings. Also, the Provider cannot be held liable for damages caused to electronic devices from which the meetings are accessed.

9.5. The Provider is exempted from liability for any disclosure of data and information by other participants in the meetings organized within the group programs. Each participant understands that the information he transmits during the meetings organized within the Program is information accessed by all participants in the Program, and the Provider is not responsible for ensuring the confidentiality of this information.

9.6. The Beneficiary understands that, in some exceptional cases where a live session cannot be held on the scheduled date, the Provider has the possibility to reschedule it for another date.

9.7. The Beneficiary declares and guarantees that he is of sound mind at the time of signing this Terms and Conditions of the coaching sessions and is not under medication for psycho-emotional disorders.

9.8. Delivery Policy

The delivery of the Services represents the equivalent of coaching sessions, personal education and emotional development through self-knowledge organized online, is carried out exclusively by providing the Customer service, by electronic means, through the Site, email or on WhatsApp/Zoom/Google Meet/telephone.

The delivery of the Digital Products is carried out instantly by direct download from the Site or by sending the download link by email, immediately after confirmation of payment.

Customers understand and accept that the Company does not ensure the delivery of the Digital Services and Products on a durable medium. All Digital Services and Products will be made available to Customers and will be accessible to them by accessing the Site danielazarnescu.com, by download or by email.

For Digital Products, the Customer is responsible for saving and preserving the downloaded files. In case of loss of files, the Customer may request their re-download within 6 months of purchase.

All additional costs related to the extraction, conversion, printing of the Services and/or Digital Products, as well as any other costs related to the use of the Services and Digital Products, will be borne by the Customers and Users.

The Company will deliver the ordered Services and Digital Products as soon as possible after the conclusion of the Distance Contract and the payment by the Customer, by ensuring the access of the Customers to the ordered Services and/or Digital Products. For Digital Products, delivery is made instantly or within a maximum of 24 hours. For Services, the delivery term will not exceed 30 days, except in particular situations.

Delivery is considered to have been made when the Services become accessible to the Customers or when the download link for the Digital Products is sent to the Customer and the files are available for download.

9.9. Return Policy

The Company sells, through the Site, Services and Digital Products that are exempt from the right of withdrawal provided for in the applicable legislation.

Customers and Users understand that the Services provided by the Company are performed immediately after the completion of the Order, by granting Customers access to the Services available on the Site. Digital Products are delivered instantly by download, representing digital content whose access is granted immediately after confirmation of payment.

By accepting these Terms and Conditions, Customers express their express agreement to the commencement of the execution of the Services and the delivery of the Digital Products immediately after the completion of the Order, including if this execution and/or delivery takes place during the 14-day period in which Customers would have had the right to withdraw from the Distance Contract.

Customers understand that, by expressing express agreement to start the execution of the Services and/or accessing the Digital Products by download immediately after completing the Order, Customers will lose the right to withdraw from the Distance Contract, according to art. 16 letters a) and m) of GEO 34/2014.

For Digital Products, once the files have been downloaded by the Customer, the right of withdrawal is excluded according to the applicable legislation, since the execution of the contract has begun with the express agreement of the Customer.

Customers do not have the possibility to renounce the Services and/or Digital Products ordered, and the amounts paid will not be refunded by the Company, except for proven major defects of the Digital Products (corrupt files, undeclared technical incompatibility).

Customers understand that placing an Order implies a payment obligation, and the amounts paid under the Order will not be returned by the Company, except in exceptional cases (major technical defects of the Digital Products or the impossibility of providing the Services for reasons attributable to the Company) and only at the Company’s discretion, depending on certain particular cases, according to the Company’s business strategy.

Because we want satisfied customers, the company provides special guarantees for coaching session services through the website, which you can access without bureaucratic difficulties, with a simple notification by email to suport@danielazarnescu.com. Your notification will be received and processed as soon as possible, so that you can quickly recover the money paid for the coaching services that you are not fully satisfied with. In order to return the money, you may be asked to provide the necessary data for this purpose (IBAN account, bank, swift code, account holder, other information). If you do not provide the requested data, we will be unable to return your money.

9.10. Right of withdrawal

The right of withdrawal from the contract for coaching sessions operates within 14 calendar days calculated from the date of registration on the site and begins to run from the day the online order is placed and the payment is made on the site danielazarnescu.com. The right of return within 14 working days is addressed only to customers who have placed online orders on the site danielazarnescu.com and can be used only once. More precisely, successive withdrawals and refunds in favor of the same user are not allowed. Keep in mind that danielazarnescu.com is a service site, existing on the site at the time you sign up or which is provided entirely on WhatsApp/Zoom/Google Meet/telephone, and according to art. 16 lit. a) of GEO 34/2014, as updated, service contracts are exempt from the right of withdrawal, after the complete provision of the services, if the execution began with the express prior consent of the consumer and after he confirmed that he was aware of the fact that he will lose his right of withdrawal after the complete execution of the contract by the professional. If you wish to exercise your right of withdrawal, you only need to communicate your unequivocal intention to us by email to suport@danielazarnescu.com. Please provide us with your full details, the type of coaching session package you wish to cancel and their price, as well as, if you opt for the refund method of the amount paid on account, the account details into which you wish to be refunded the amount paid.

You will receive a confirmation of your withdrawal request by email as soon as possible. The withdrawal request will only be accepted if you comply with the 14 calendar day deadline from the date of registration.

At the same time, the guarantee and, implicitly, the withdrawal request, will only be accepted if you have not previously registered any such request on danielazarnescu.com.

9.11. Refund

Our goal is that at the end of the coaching session you leave with a new perspective, one that opens up new paths. If you do not feel that you have received real value, I will refund the full amount paid for the session. The refund will be made to the bank account affiliated with the order, within 14 days of the validation of the return request or in order to refund the money, you may be asked to provide the necessary data for this purpose (IBAN account, bank, swift code, account holder, other information). If you do not provide the requested data, I will be unable to refund your money.

10. FORCE MAJEURE

Neither of the contracting parties shall be liable for the failure to perform on time or/and for the improper performance – in whole or in part – of any obligation incumbent upon it under this contract, if the failure to perform or improper performance of the respective obligation was caused by force majeure, as defined by law, for reasons beyond the control of the parties.
The party invoking force majeure is obliged to notify the other party, within 5 days, of the occurrence of the event and to take all possible measures to limit its consequences. The parties shall discuss any force majeure situation that has occurred and shall try to identify reasonable solutions for both parties to overcome such situations.

11. TERMINATION OF THE TERMS AND CONDITIONS OF THE COACHING SESSIONS

This Terms and Conditions of the coaching sessions shall terminate by operation of law upon completion of the session, the Program or earlier by written agreement of the parties.
The Provider may terminate this Terms and Conditions of the coaching sessions at any time with a written notice addressed to the Beneficiary 30 days prior to the termination date.
This Terms and Conditions of the coaching sessions shall terminate by invoking termination by operation of law, without notice or other formality and without the intervention of the court, in the event of culpable non-performance of the contractual obligations of one of the parties, if the non-performance has not been confirmed within 15 days from the date of notification by the Party claiming non-performance.
The termination of this Terms and Conditions of the coaching sessions shall have no effect on the obligations already due between the contracting parties.

12. NOTIFICATIONS and COMMUNICATIONS

Notifications and communication between the parties will be made in writing, via messages on the Whatsapp platform, or by e-mail, through any person designated by the Provider.
Notification made on the Whatsapp platform or by e-mail is considered received on the first business day after the day on which it was sent.
A notification received on a non-working day is considered received on the following working day.
No verbal communication (direct, telephone or similar) is taken into account and cannot be interpreted as an order for services from the Beneficiary, unless it is also confirmed in writing, on the Whatsapp platform or by email.

The addresses and correspondence details of the parties are:

For the Provider: Daze Progress SRL

email: suport@danielazarnescu.com
tel: 0040778705156

13. SUGGESTIONS AND COMPLAINTS

Suggestions or complaints can be made in writing and sent to the Provider, in writing, by e-mail to suport@danielazarnescu.com By complaint, the Beneficiary must identify adequately, clearly and in detail, the deficiencies or non-conformities reported. In order to avoid any doubt or misunderstanding, the parties expressly and in full knowledge of the facts declare that the deficiencies/non-conformities cannot target the effect/result sought through the coaching/consulting activities.
The characteristics that do not correspond to the understanding of the parties and that have been complained about according to art. 13.1 will be remedied by the Provider.
The existence of objections or complaints regarding the services provided does not exempt the Beneficiary from paying their value, to the extent that the payment deadline has been met in the meantime. In this case, exceeding the payment deadline will attract the application of late payment penalties, the Provider being required to remedy the irregularities within a reasonable period.

14. FINAL PROVISIONS

The Parties have agreed that all disagreements regarding the validity of this Terms and Conditions of the coaching sessions or resulting from its interpretation, execution or termination shall be resolved amicably by their representatives, and in case of failure, shall be submitted to the competent courts in Focșani, Vrancea County, Romania.
This Terms and Conditions of the coaching sessions shall be submitted and interpreted in accordance with Romanian law, and any disagreements shall be submitted to the competent courts according to art. 14.1 of the Terms and Conditions of the coaching sessions.
This Terms and Conditions of the coaching sessions, including its Annexes, may be amended only by an Additional Act concluded between the parties in writing.
The Beneficiary may not assign this Terms and Conditions of the coaching sessions without the prior written consent of the Provider.
Throughout the duration of this Terms and Conditions of the coaching sessions, the Provider is and will remain completely independent of the Beneficiary, acting in accordance with the requirements and rules applicable to it, without this exempting, in whole or in part, the Provider from its obligation to ensure the quality of the services.
If any provision of this Agreement is deemed illegal, void or unenforceable, in whole or in part, the provision shall be deemed to be removed or modified as necessary so that the respective provision is legal, valid and enforceable and produces effects according to the commercial intention of the Parties.
The Parties mutually undertake to ensure the confidentiality of personal data received from the other party and to adopt appropriate measures to ensure the protection of such data, in accordance with the provisions of Regulation (EU) 2016/679.

By accessing, using this website, placing an order and making payment for it, you declare that you have read, understood and agree to these Terms and Conditions of the coaching sessions.

These Terms and Conditions of the coaching sessions establish the rules for placing an order, making payment for it and the conditions for conducting the coaching sessions as well as the rights and obligations of clients and DAZE PROGRESS S.R.L..